{"id":83,"date":"2026-08-23T17:39:41","date_gmt":"2026-08-23T20:39:41","guid":{"rendered":"https:\/\/techzap.com.br\/?epkb_post_type_1=using-the-crm-software"},"modified":"2026-08-23T18:38:22","modified_gmt":"2026-08-23T21:38:22","slug":"conf-horario-atendimento","status":"publish","type":"epkb_post_type_1","link":"https:\/\/techzap.com.br\/?epkb_post_type_1=conf-horario-atendimento","title":{"rendered":"Configurando Hor\u00e1rio de Atendimento"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_saas-company \" data-mobile_breakpoint=\"768\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Skip to main content<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div class=\"epkb-ml-search-title\">Welcome 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Expenses\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\t\t\t\t\t\t\t\t\t\t3\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\n\t\t\t\t\t\t\t<a href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=it-support\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\t\t\t\t\t\t\t\t\t\tIT Support\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\t\t\t\t\t\t\t\t\t\t2\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\n\t\t\t\t\t\t\t<a href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=professional-development\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\t\t\t\t\t\t\t\t\t\tProfessional Development\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\t\t\t\t\t\t\t\t\t\t3\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"83\" >                        <div id=\"eckb-article-content-header-v2\" ><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div class=\"eckb-navigation-button\"><a tabindex=\"0\" href=\"https:\/\/techzap.com.br\/?page_id=80\"  style=\"padding-top: 5px; padding-right: 10px; padding-bottom: 5px; padding-left: 10px; color: #40474f; background-color: #ffffff; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #b5b5b5;\" >&lt; All Topics<\/a><\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Breadcrumb\">\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/techzap.com.br\/?page_id=80\"><span  style=\"color: #40474f;\"  >Principal<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=config-techzap\"><span  style=\"color: #40474f;\"  >Primeiros Passos<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #40474f;\"  >Configurando Hor\u00e1rio de Atendimento<\/span>\t<\/span><\/li>\t\t\t<\/ul>\n\t\t<\/nav>\n\n\t<\/div>          <\/div><\/div><div class=\"eckb-article-content-header-row-right-group\"><div id=\"eckb-article-content-toolbar-container\">\n\t\t<div class=\"eckb-article-content-toolbar-button-container\">\n\t\t\t<span class=\"eckb-print-button-container\" tabindex=\"0\" role=\"button\" aria-label=\"Print\">\t\t\t<span class=\"eckb-toolbar-button-text\">Print<\/span><span class=\"eckb-toolbar-button-icon epkbfa epkbfa-print\"><\/span>\t\t\t<\/span>\n\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-header-row-2\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-content-title-container\"><h1 class=\"eckb-article-title\">Configurando Hor\u00e1rio de Atendimento<\/h1><\/div><\/div><\/div><div id=\"eckb-article-content-header-row-3\"><div class=\"eckb-article-content-header-row-left-group\">\n\t\t<div class=\"eckb-article-content-created-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-calendar\"><\/span><span class=\"eckb-meta-data-feature-text\">Posted<\/span><span class=\"eckb-meta-data-feature-value\"><time class=\"entry-date\" datetime=\"2026-08-23T17:39:41-03:00\">23 de agosto de 2026<\/time><\/span>\t\t<\/div> \n\t\t<div class=\"eckb-article-content-last-updated-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-pencil-square-o\"><\/span><span class=\"eckb-meta-data-feature-text\">Updated<\/span><span class=\"eckb-meta-data-feature-value\"><time class=\"entry-date\" datetime=\"2026-08-23T18:38:22-03:00\">23 de agosto de 2026<\/time><\/span>\t\t<\/div> \n\t\t<div class=\"eckb-article-content-author-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-user\"><\/span><span class=\"eckb-meta-data-feature-text\">By<\/span><span class=\"eckb-meta-data-feature-value\">supportinfobr<\/span>\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-body\" ><h1>Hor\u00e1rio de Atendimento<\/h1>\n<div class=\"epkb-demo-content\">\n<p>Aprenda como configurar o hor\u00e1rio de atendimento no TechZap para definir quando a opera\u00e7\u00e3o estar\u00e1 dispon\u00edvel e como o sistema deve se comportar fora do expediente.<\/p>\n<p>Essa funcionalidade ajuda a organizar o atendimento, respeitar a rotina da equipe e automatizar mensagens para per\u00edodos fora do hor\u00e1rio comercial.<\/p>\n<div class=\"theme-admonition theme-admonition-warning admonition_xJq3 alert alert--warning\">\n<div class=\"admonitionHeading_Gvgb\"><em><strong>ATEN\u00c7\u00c3O<\/strong><\/em><\/div>\n<div class=\"admonitionContent_BuS1\">\n<p>Quando estiver fora do hor\u00e1rio de atendimento, automa\u00e7\u00f5es como\u00a0<strong>chatbot<\/strong>\u00a0e\u00a0<strong>atendimento por IA<\/strong> n\u00e3o ser\u00e3o executadas.<\/p>\n<\/div>\n<\/div>\n<h2 id=\"-como-funciona\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Como funciona<\/h2>\n<p>O hor\u00e1rio de atendimento pode ser configurado de tr\u00eas formas:<\/p>\n<ol>\n<li class=\"\"><a class=\"\" href=\"https:\/\/doc.zapchatpro.com.br\/docs\/funcionalidades\/atendimento\/horario-de-atendimento#%EF%B8%8F-configurando-o-hor%C3%A1rio-de-atendimento\"><strong>Por empresa<\/strong><\/a>: o hor\u00e1rio ser\u00e1 aplicado para toda a empresa.<\/li>\n<li class=\"\"><a class=\"\" href=\"https:\/\/doc.zapchatpro.com.br\/docs\/funcionalidades\/atendimento\/horario-de-atendimento#%EF%B8%8F-configurando-o-hor%C3%A1rio-de-atendimento\"><strong>Por conex\u00e3o<\/strong><\/a>: o hor\u00e1rio ser\u00e1 aplicado apenas \u00e0 conex\u00e3o selecionada.<\/li>\n<li class=\"\"><a class=\"\" href=\"https:\/\/doc.zapchatpro.com.br\/docs\/funcionalidades\/atendimento\/horario-de-atendimento#%EF%B8%8F-configurando-o-hor%C3%A1rio-de-atendimento\"><strong>Por fila<\/strong><\/a>: o hor\u00e1rio ser\u00e1 aplicado apenas \u00e0 fila selecionada.<\/li>\n<\/ol>\n<div class=\"theme-admonition theme-admonition-info admonition_xJq3 alert alert--info\">\n<div class=\"admonitionHeading_Gvgb\">informa\u00e7\u00e3o<\/div>\n<div class=\"admonitionContent_BuS1\">\n<p>Use a configura\u00e7\u00e3o por\u00a0<strong>empresa<\/strong>\u00a0quando toda a opera\u00e7\u00e3o seguir o mesmo hor\u00e1rio.<br \/>\nUse por\u00a0<strong>conex\u00e3o<\/strong>\u00a0ou\u00a0<strong>fila<\/strong>\u00a0quando houver hor\u00e1rios diferentes para canais ou equipes espec\u00edficas.<\/p>\n<\/div>\n<\/div>\n<hr \/>\n<h2 id=\"\ufe0f-configurando-o-hor\u00e1rio-de-atendimento\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Configurando o Hor\u00e1rio de Atendimento<\/h2>\n<p>Para configurar o hor\u00e1rio de atendimento:<\/p>\n<ol>\n<li class=\"\">Acesse o menu lateral\u00a0<strong>Hor\u00e1rio de Atendimento<\/strong>.<\/li>\n<li class=\"\">Ative o controle de hor\u00e1rio.<\/li>\n<li class=\"\">Defina se deseja configurar o hor\u00e1rio por\u00a0<strong>Empresa<\/strong>,\u00a0<strong>Conex\u00e3o<\/strong>\u00a0ou\u00a0<strong>Fila<\/strong>.<\/li>\n<li class=\"\">Configure os hor\u00e1rios de atendimento para cada dia da semana.<\/li>\n<li class=\"\">Clique em\u00a0<strong>Salvar<\/strong>.<\/li>\n<\/ol>\n<div class=\"epkb-demo-help-box\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-125\" src=\"http:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-08ffee60bf712d49661299fe13e03e35-1024x553.png\" alt=\"\" width=\"1024\" height=\"553\" srcset=\"https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-08ffee60bf712d49661299fe13e03e35-1024x553.png 1024w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-08ffee60bf712d49661299fe13e03e35-300x162.png 300w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-08ffee60bf712d49661299fe13e03e35-768x414.png 768w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-08ffee60bf712d49661299fe13e03e35-1536x829.png 1536w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-08ffee60bf712d49661299fe13e03e35.png 1640w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<\/div>\n<div>\n<h2 id=\"-tipos-de-hor\u00e1rio\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Tipos de hor\u00e1rio<\/h2>\n<p>Ao configurar os dias da semana, voc\u00ea poder\u00e1 escolher entre tr\u00eas tipos de funcionamento:<\/p>\n<table>\n<thead>\n<tr>\n<th>Tipo<\/th>\n<th>Descri\u00e7\u00e3o<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Aberto<\/strong><\/td>\n<td>Define o funcionamento como 24 horas no dia selecionado.<\/td>\n<\/tr>\n<tr>\n<td><strong>Fechado<\/strong><\/td>\n<td>Define que n\u00e3o haver\u00e1 atendimento no dia selecionado.<\/td>\n<\/tr>\n<tr>\n<td><strong>Hor\u00e1rio<\/strong><\/td>\n<td>Utiliza os intervalos configurados, como per\u00edodo A e per\u00edodo B.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"theme-admonition theme-admonition-tip admonition_xJq3 alert alert--success\">\n<div class=\"admonitionHeading_Gvgb\">dica<\/div>\n<div class=\"admonitionContent_BuS1\">\n<p>Utilize o tipo\u00a0<strong>Hor\u00e1rio<\/strong>\u00a0quando a opera\u00e7\u00e3o funcionar em per\u00edodos espec\u00edficos, como manh\u00e3 e tarde.<\/p>\n<\/div>\n<\/div>\n<hr \/>\n<h2 id=\"-mensagem-de-aus\u00eancia\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Mensagem de Aus\u00eancia<\/h2>\n<p>A\u00a0<strong>Mensagem de Aus\u00eancia<\/strong>\u00a0ser\u00e1 enviada automaticamente quando o contato entrar em contato fora do hor\u00e1rio de atendimento configurado.<\/p>\n<p>Nesse campo, informe uma mensagem clara para orientar o cliente.<\/p>\n<\/div>\n<p><em><strong>Exemplo:<\/strong><\/em><\/p>\n<p>Ol\u00e1! Nosso atendimento est\u00e1 fechado no momento.<\/p>\n<p>Nosso hor\u00e1rio de atendimento \u00e9 de segunda a sexta, das 08h \u00e0s 18h.<\/p>\n<p>Assim que retornarmos, daremos continuidade ao seu atendimento.<\/p>\n<p><em><strong>DICA IMPORTANTE<\/strong><\/em><\/p>\n<div class=\"admonitionContent_BuS1\">\n<p>Inclua na mensagem o hor\u00e1rio de funcionamento da empresa e informe quando o cliente poder\u00e1 receber atendimento.<\/p>\n<h2 id=\"-feriados\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Feriados<\/h2>\n<p>Al\u00e9m dos hor\u00e1rios semanais, o ZapChatPro tamb\u00e9m permite configurar hor\u00e1rios espec\u00edficos para feriados.<\/p>\n<p>Essa op\u00e7\u00e3o \u00e9 \u00fatil quando a empresa n\u00e3o realiza atendimento em datas comemorativas ou trabalha com hor\u00e1rio reduzido.<\/p>\n<p>Para configurar:<\/p>\n<ol>\n<li class=\"\">Acesse o menu lateral\u00a0<strong>Hor\u00e1rio de Atendimento<\/strong>.<\/li>\n<li class=\"\">Abra a aba\u00a0<strong>Feriados<\/strong>.<\/li>\n<li class=\"\">Clique em\u00a0<strong>Adicionar Feriado<\/strong>.<\/li>\n<li class=\"\">Preencha as informa\u00e7\u00f5es do feriado.<\/li>\n<li class=\"\">Clique em\u00a0<strong>Salvar<\/strong>.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-126\" src=\"http:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-feriado-2fe9d132ba588ae4840731ed9719f3a9-1024x459.png\" alt=\"\" width=\"1024\" height=\"459\" srcset=\"https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-feriado-2fe9d132ba588ae4840731ed9719f3a9-1024x459.png 1024w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-feriado-2fe9d132ba588ae4840731ed9719f3a9-300x134.png 300w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-feriado-2fe9d132ba588ae4840731ed9719f3a9-768x344.png 768w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-feriado-2fe9d132ba588ae4840731ed9719f3a9-1536x688.png 1536w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/horario-atendimento-feriado-2fe9d132ba588ae4840731ed9719f3a9.png 1638w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<\/ol>\n<\/div>\n<h2 id=\"-campos-do-feriado\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Campos do feriado<\/h2>\n<p>Ao adicionar um feriado, preencha os campos abaixo:<\/p>\n<ul>\n<li class=\"\"><strong>Data<\/strong>: defina a data do feriado.<\/li>\n<li class=\"\"><strong>Mensagem de Aus\u00eancia<\/strong>: informe a mensagem que ser\u00e1 enviada aos contatos durante o feriado.<\/li>\n<li class=\"\"><strong>Hor\u00e1rio de funcionamento<\/strong>: defina como o atendimento funcionar\u00e1 nessa data, podendo ser\u00a0<strong>fechado<\/strong>,\u00a0<strong>hor\u00e1rio reduzido<\/strong>\u00a0ou com\u00a0<strong>dois per\u00edodos<\/strong>.<\/li>\n<\/ul>\n<div class=\"theme-admonition theme-admonition-warning admonition_xJq3 alert alert--warning\">\n<div class=\"admonitionHeading_Gvgb\"><em><strong>AVISO IMPORTANTE<\/strong><\/em><\/div>\n<div class=\"admonitionContent_BuS1\">\n<p>A configura\u00e7\u00e3o de feriado pode alterar o funcionamento normal do hor\u00e1rio de atendimento para a data selecionada.<\/p>\n<\/div>\n<\/div>\n<hr \/>\n<h2 id=\"-finaliza\u00e7\u00e3o\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Finaliza\u00e7\u00e3o<\/h2>\n<p>Pronto! Agora voc\u00ea j\u00e1 sabe como configurar o hor\u00e1rio de atendimento no TechZap.<\/p>\n<p>A partir dessa configura\u00e7\u00e3o, o sistema poder\u00e1 identificar quando a opera\u00e7\u00e3o est\u00e1 aberta ou fechada, enviar mensagens de aus\u00eancia automaticamente e aplicar regras espec\u00edficas para empresa, conex\u00e3o, fila e feriados.<\/p>\n<\/div><div id=\"eckb-article-content-footer\" ><\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" >\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset \"\t\t\t\t\n\t\t\t\tdata-offset=\"130\"\n\t\t\t\tdata-min=\"2\"\n\t\t\t\tdata-max=\"6\"\n\t\t\t\tdata-speed=\"300\"\n\t\t\t\tdata-exclude_class=\"\"\n\t\t\t\t><div class=\"eckb-article-toc__title\">Sum\u00e1rio<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\" ><\/div>\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 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