{"id":82,"date":"2026-08-23T17:39:41","date_gmt":"2026-08-23T20:39:41","guid":{"rendered":"https:\/\/techzap.com.br\/?epkb_post_type_1=creating-effective-marketing-campaigns"},"modified":"2026-08-23T18:32:13","modified_gmt":"2026-08-23T21:32:13","slug":"config-nps","status":"publish","type":"epkb_post_type_1","link":"https:\/\/techzap.com.br\/?epkb_post_type_1=config-nps","title":{"rendered":"Aprenda a configurar as avalia\u00e7\u00f5es de atendimento (NPS)"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_saas-company \" data-mobile_breakpoint=\"768\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Skip to main content<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div 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eckb--acll__cat-item--active\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=config-techzap\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\t\t\t\t\t\t\t\t\t\tPrimeiros Passos\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\t\t\t\t\t\t\t\t\t\t4\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\n\t\t\t\t\t\t\t<a href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=operations-and-logistics\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\t\t\t\t\t\t\t\t\t\tOperations and Logistics\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span 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Expenses\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\t\t\t\t\t\t\t\t\t\t3\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\n\t\t\t\t\t\t\t<a href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=it-support\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\t\t\t\t\t\t\t\t\t\tIT Support\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\t\t\t\t\t\t\t\t\t\t2\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\n\t\t\t\t\t\t<li class=\"eckb--acll__cat-item \">\n\t\t\t\t\t\t\t<a href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=professional-development\">\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__name\">\t\t\t\t\t\t\t\t\t\tProfessional Development\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t\t\t<span class=\"eckb-acll__cat-item__count\">\t\t\t\t\t\t\t\t\t\t3\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\t\t\t\t\t\t\n\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t        <article id=\"eckb-article-content\" tabindex=\"-1\" data-article-id=\"82\" >                        <div id=\"eckb-article-content-header-v2\" ><div id=\"eckb-article-content-header-row-1\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-back-navigation-container\"><div class=\"eckb-navigation-back  \"  style=\"margin-top: 4px; margin-right: 15px; margin-bottom: 4px; margin-left: 4px;\" ><div class=\"eckb-navigation-button\"><a tabindex=\"0\" href=\"https:\/\/techzap.com.br\/?page_id=80\"  style=\"padding-top: 5px; padding-right: 10px; padding-bottom: 5px; padding-left: 10px; color: #40474f; background-color: #ffffff; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #b5b5b5;\" >&lt; All Topics<\/a><\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Breadcrumb\">\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/techzap.com.br\/?page_id=80\"><span  style=\"color: #40474f;\"  >Principal<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=config-techzap\"><span  style=\"color: #40474f;\"  >Primeiros Passos<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #40474f;\"  >Aprenda a configurar as avalia\u00e7\u00f5es de atendimento (NPS)<\/span>\t<\/span><\/li>\t\t\t<\/ul>\n\t\t<\/nav>\n\n\t<\/div>          <\/div><\/div><div class=\"eckb-article-content-header-row-right-group\"><div id=\"eckb-article-content-toolbar-container\">\n\t\t<div class=\"eckb-article-content-toolbar-button-container\">\n\t\t\t<span class=\"eckb-print-button-container\" tabindex=\"0\" role=\"button\" aria-label=\"Print\">\t\t\t<span class=\"eckb-toolbar-button-text\">Print<\/span><span class=\"eckb-toolbar-button-icon epkbfa epkbfa-print\"><\/span>\t\t\t<\/span>\n\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-header-row-2\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-content-title-container\"><h1 class=\"eckb-article-title\">Aprenda a configurar as avalia\u00e7\u00f5es de atendimento (NPS)<\/h1><\/div><\/div><\/div><div id=\"eckb-article-content-header-row-3\"><div class=\"eckb-article-content-header-row-left-group\">\n\t\t<div class=\"eckb-article-content-created-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-calendar\"><\/span><span class=\"eckb-meta-data-feature-text\">Posted<\/span><span class=\"eckb-meta-data-feature-value\"><time class=\"entry-date\" datetime=\"2026-08-23T17:39:41-03:00\">23 de agosto de 2026<\/time><\/span>\t\t<\/div> \n\t\t<div class=\"eckb-article-content-last-updated-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-pencil-square-o\"><\/span><span class=\"eckb-meta-data-feature-text\">Updated<\/span><span class=\"eckb-meta-data-feature-value\"><time class=\"entry-date\" datetime=\"2026-08-23T18:32:13-03:00\">23 de agosto de 2026<\/time><\/span>\t\t<\/div> \n\t\t<div class=\"eckb-article-content-author-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-user\"><\/span><span class=\"eckb-meta-data-feature-text\">By<\/span><span class=\"eckb-meta-data-feature-value\">supportinfobr<\/span>\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-body\" ><p><span style=\"color: #000000; font-family: Montserrat, sans-serif; font-size: 50px; font-weight: 600;\">Avalia\u00e7\u00e3o de Atendimento<\/span><\/p>\n<div class=\"epkb-demo-content\">\n<div class=\"epkb-demo-video-wrapper\">\n<p>A funcionalidade de\u00a0<strong>Avalia\u00e7\u00e3o de Atendimento (NPS)<\/strong>\u00a0permite solicitar uma avalia\u00e7\u00e3o ao cliente ap\u00f3s o atendimento, utilizando uma nota de\u00a0<strong>1 a 10<\/strong>.<\/p>\n<p>Com essa op\u00e7\u00e3o, \u00e9 poss\u00edvel configurar a mensagem de avalia\u00e7\u00e3o, uma mensagem de agradecimento e tamb\u00e9m definir o comportamento do atendimento enquanto aguarda a resposta do cliente.<\/p>\n<hr \/>\n<h2 id=\"\ufe0f-etapa-1-habilitar-as-avalia\u00e7\u00f5es\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">1\u00ba Habilitar as avalia\u00e7\u00f5es<\/h2>\n<p>Acesse o menu\u00a0<strong>Configura\u00e7\u00f5es<\/strong>\u00a0e habilite a op\u00e7\u00e3o de\u00a0<strong>Avalia\u00e7\u00f5es<\/strong>.<\/p>\n<div class=\"theme-admonition theme-admonition-warning admonition_xJq3 alert alert--warning\">\n<div class=\"admonitionHeading_Gvgb\">aviso<\/div>\n<div class=\"admonitionContent_BuS1\">\n<p>A op\u00e7\u00e3o de avalia\u00e7\u00f5es precisa estar habilitada nas configura\u00e7\u00f5es do ZapChatPro para que seja poss\u00edvel utilizar a funcionalidade nas conex\u00f5es.<\/p>\n<\/div>\n<\/div>\n<hr \/>\n<h2 id=\"-etapa-2-configurar-a-conex\u00e3o\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">2\u00ba Configurar a conex\u00e3o<\/h2>\n<p>Acesse o menu\u00a0<strong>Conex\u00f5es<\/strong>\u00a0e localize a conex\u00e3o na qual deseja habilitar a avalia\u00e7\u00e3o de atendimento.<\/p>\n<p>Clique em\u00a0<strong>Editar<\/strong>\u00a0para acessar as configura\u00e7\u00f5es da conex\u00e3o.<\/p>\n<p>Em seguida, navegue at\u00e9 a aba\u00a0<strong>AVALIA\u00c7\u00c3O (NPS)<\/strong>.<\/p>\n<hr \/>\n<h2 id=\"-etapa-3-preencher-as-configura\u00e7\u00f5es-da-avalia\u00e7\u00e3o\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">3\u00ba Preencher as configura\u00e7\u00f5es da avalia\u00e7\u00e3o<\/h2>\n<p>Preencha os campos dispon\u00edveis:<\/p>\n<p><strong>Mensagem de avalia\u00e7\u00e3o<\/strong>: defina a mensagem que ser\u00e1 enviada ao cliente solicitando uma nota de\u00a0<strong>1 a 10<\/strong>\u00a0para o atendimento.<\/p>\n<p>Exemplo:<\/p>\n<p>Ol\u00e1! Gostar\u00edamos de saber como foi o seu atendimento.<\/p>\n<p>De 1 a 10, qual nota voc\u00ea daria para o atendimento recebido.<\/p>\n<p>Envie apenas um n\u00famero de 1 a 10.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Mensagem de agradecimento<\/strong>: defina a mensagem que ser\u00e1 enviada automaticamente ap\u00f3s o cliente realizar a avalia\u00e7\u00e3o.<\/p>\n<p>Exemplo:<\/p>\n<p>Obrigado pela sua avalia\u00e7\u00e3o! \ud83d\ude0a<\/p>\n<p>Sua opini\u00e3o \u00e9 muito importante para continuarmos melhorando nosso atendimento.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Quantidade de vezes que a mensagem vai ser enviada<\/strong>: defina quantas vezes a mensagem de avalia\u00e7\u00e3o ser\u00e1 enviada ao cliente enquanto aguarda uma resposta.<\/p>\n<p><strong>Encerrar chats aguardando avalia\u00e7\u00e3o<\/strong>: defina ap\u00f3s quanto tempo o atendimento ser\u00e1 encerrado caso o cliente n\u00e3o responda \u00e0 solicita\u00e7\u00e3o de avalia\u00e7\u00e3o.<\/p>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-120\" src=\"http:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/avaliacao-atendimento-nps-ba11f165025b0b20373b28935fa06e3e-1024x411.png\" alt=\"\" width=\"1024\" height=\"411\" srcset=\"https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/avaliacao-atendimento-nps-ba11f165025b0b20373b28935fa06e3e-1024x411.png 1024w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/avaliacao-atendimento-nps-ba11f165025b0b20373b28935fa06e3e-300x120.png 300w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/avaliacao-atendimento-nps-ba11f165025b0b20373b28935fa06e3e-768x308.png 768w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/avaliacao-atendimento-nps-ba11f165025b0b20373b28935fa06e3e-1536x616.png 1536w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/avaliacao-atendimento-nps-ba11f165025b0b20373b28935fa06e3e.png 1617w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<div class=\"epkb-demo-help-box\">\n<div class=\"admonitionHeading_Gvgb\"><em><strong>DICA IMPORTANTE<\/strong><\/em><\/div>\n<div class=\"admonitionContent_BuS1\">\n<p>Utilize mensagens curtas e objetivas para facilitar a resposta do cliente. Na mensagem de avalia\u00e7\u00e3o, deixe claro que ele deve responder com uma nota de\u00a0<strong>1 a 10<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<h2 id=\"-consultando-os-resultados\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Consultando os resultados<\/h2>\n<p>As avalia\u00e7\u00f5es recebidas podem ser acompanhadas no menu\u00a0<strong>Dashboard<\/strong>, nas abas\u00a0<strong>NPS<\/strong>\u00a0e\u00a0<strong>Atendentes<\/strong>.<\/p>\n<p>Utilize essas informa\u00e7\u00f5es para acompanhar a satisfa\u00e7\u00e3o geral dos clientes e identificar atendimentos que precisam de aten\u00e7\u00e3o.<\/p>\n<p>Ao analisar os resultados, considere:<\/p>\n<ul>\n<li class=\"\">a m\u00e9dia das notas recebidas;<\/li>\n<li class=\"\">a quantidade de clientes que responderam \u00e0 avalia\u00e7\u00e3o;<\/li>\n<li class=\"\">as avalia\u00e7\u00f5es por atendente, fila ou per\u00edodo;<\/li>\n<li class=\"\">os coment\u00e1rios e retornos enviados pelos clientes, quando dispon\u00edveis.<\/li>\n<\/ul>\n<div class=\"admonitionHeading_Gvgb\"><em><strong>DICA IMPORTANTE<\/strong><\/em><\/div>\n<div class=\"admonitionContent_BuS1\">\n<p>Analise as avalia\u00e7\u00f5es regularmente e compartilhe os pontos de melhoria com a equipe. O acompanhamento frequente ajuda a transformar o feedback dos clientes em a\u00e7\u00f5es concretas para melhorar o atendimento.<\/p>\n<\/div>\n<h2 id=\"-finaliza\u00e7\u00e3o\" class=\"anchor anchorTargetStickyNavbar_Vzrq\">Finaliza\u00e7\u00e3o<\/h2>\n<p>Pronto! A\u00a0<strong>Avalia\u00e7\u00e3o de Atendimento (NPS)<\/strong>\u00a0foi configurada.<\/p>\n<p>A partir de agora, voc\u00ea poder\u00e1 solicitar avalia\u00e7\u00f5es aos clientes e acompanhar os resultados pelo\u00a0<strong>Dashboard<\/strong> do TechZap.<\/p>\n<\/div><div id=\"eckb-article-content-footer\" ><\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" >\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset \"\t\t\t\t\n\t\t\t\tdata-offset=\"130\"\n\t\t\t\tdata-min=\"2\"\n\t\t\t\tdata-max=\"6\"\n\t\t\t\tdata-speed=\"300\"\n\t\t\t\tdata-exclude_class=\"\"\n\t\t\t\t><div class=\"eckb-article-toc__title\">Sum\u00e1rio<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\" ><\/div>\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\n\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\">@media only screen and 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