{"id":128,"date":"2026-08-23T18:43:29","date_gmt":"2026-08-23T21:43:29","guid":{"rendered":"https:\/\/techzap.com.br\/?post_type=epkb_post_type_1&#038;p=128"},"modified":"2026-08-23T18:44:05","modified_gmt":"2026-08-23T21:44:05","slug":"melhorando-texto-de-atendimento-com-ia","status":"publish","type":"epkb_post_type_1","link":"https:\/\/techzap.com.br\/?epkb_post_type_1=melhorando-texto-de-atendimento-com-ia","title":{"rendered":"Melhorando Texto de Atendimento com IA"},"content":{"rendered":"\n\t\t<div id=\"eckb-article-page-container-v2\" class=\"eckb-article-page-content-counter eckb_ap_active_theme_saas-company \" data-mobile_breakpoint=\"768\">    \t\t\t\t<a href=\"#eckb-article-content\" class=\"eckb-skip-link eckb-screen-reader-text\">Skip to main content<\/a>   <div id=\"eckb-article-header\" >\n\t\t<div id=\"epkb-ml__module-search\" class=\"epkb-ml__module \">   \n\t\t\t<!-- Classic Search Layout -->\n\t\t\t<div id=\"epkb-ml-search-classic-layout\">    \t\t<div 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padding-bottom: 5px; padding-left: 10px; color: #40474f; background-color: #ffffff; font-size:14px;border-radius: 3px; border-style: solid; border-width: 1px; border-color: #b5b5b5;\" >&lt; All Topics<\/a><\/div><\/div><\/div><div id=\"eckb-article-content-breadcrumb-container\">\n\t<div class=\"eckb-breadcrumb\"  style=\"padding-top: 0px; padding-right: 4px; padding-bottom: 0px; padding-left: 4px; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font-size:14px;\" >    \t\t<nav class=\"eckb-breadcrumb-outline\" aria-label=\"Breadcrumb\">\n\t\t\t<ul class=\"eckb-breadcrumb-nav\">       <li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/techzap.com.br\/?page_id=80\"><span  style=\"color: #40474f;\"  >Principal<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><a tabindex=\"0\" href=\"https:\/\/techzap.com.br\/?epkb_post_type_1_category=config-techzap\"><span  style=\"color: #40474f;\"  >Primeiros Passos<\/span><\/a><span class=\"eckb-breadcrumb-link-icon ep_font_icon_arrow_carrot_right\" aria-hidden=\"true\"><\/span>\t<\/span><\/li><li  style=\"font-size:14px;\" >\t<span class=\"eckb-breadcrumb-link\"><span aria-current=\"page\" style=\"color: #40474f;\"  >Melhorando Texto de Atendimento com IA<\/span>\t<\/span><\/li>\t\t\t<\/ul>\n\t\t<\/nav>\n\n\t<\/div>          <\/div><\/div><div class=\"eckb-article-content-header-row-right-group\"><div id=\"eckb-article-content-toolbar-container\">\n\t\t<div class=\"eckb-article-content-toolbar-button-container\">\n\t\t\t<span class=\"eckb-print-button-container\" tabindex=\"0\" role=\"button\" aria-label=\"Print\">\t\t\t<span class=\"eckb-toolbar-button-text\">Print<\/span><span class=\"eckb-toolbar-button-icon epkbfa epkbfa-print\"><\/span>\t\t\t<\/span>\n\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-header-row-2\"><div class=\"eckb-article-content-header-row-left-group\"><div id=\"eckb-article-content-title-container\"><h1 class=\"eckb-article-title\">Melhorando Texto de Atendimento com IA<\/h1><\/div><\/div><\/div><div id=\"eckb-article-content-header-row-3\"><div class=\"eckb-article-content-header-row-left-group\">\n\t\t<div class=\"eckb-article-content-created-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-calendar\"><\/span><span class=\"eckb-meta-data-feature-text\">Posted<\/span><span class=\"eckb-meta-data-feature-value\"><time class=\"entry-date\" datetime=\"2026-08-23T18:43:29-03:00\">23 de agosto de 2026<\/time><\/span>\t\t<\/div> \n\t\t<div class=\"eckb-article-content-last-updated-date-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-pencil-square-o\"><\/span><span class=\"eckb-meta-data-feature-text\">Updated<\/span><span class=\"eckb-meta-data-feature-value\"><time class=\"entry-date\" datetime=\"2026-08-23T18:44:05-03:00\">23 de agosto de 2026<\/time><\/span>\t\t<\/div> \n\t\t<div class=\"eckb-article-content-author-container\">\t\t<span class=\"eckb-meta-data-feature-icon epkbfa epkbfa-user\"><\/span><span class=\"eckb-meta-data-feature-text\">By<\/span><span class=\"eckb-meta-data-feature-value\">supportinfobr<\/span>\t\t<\/div> <\/div><\/div><\/div><div id=\"eckb-article-content-body\" >\n<p class=\"wp-block-paragraph\">Aprenda como configurar a Intelig\u00eancia Artificial para&nbsp;<strong>melhorar e sugerir mensagens<\/strong>&nbsp;diretamente na tela de atendimento.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Essa funcionalidade ajuda o atendente a deixar as respostas mais claras, profissionais e bem escritas antes de enviar ao cliente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">aviso<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para utilizar essa funcionalidade, \u00e9 necess\u00e1rio ter uma conta ativa em um dos provedores de IA dispon\u00edveis e informar uma&nbsp;<strong>API Key v\u00e1lida<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tamb\u00e9m \u00e9 necess\u00e1rio ter saldo dispon\u00edvel ou cobran\u00e7a ativa na conta do provedor para que a IA consiga processar as mensagens.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Etapa 1: Configurar o Assistente de IA<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Para iniciar a configura\u00e7\u00e3o, acesse o menu&nbsp;<strong>Configura\u00e7\u00f5es<\/strong>&nbsp;e navegue at\u00e9 a op\u00e7\u00e3o&nbsp;<strong>Assistente de IA (Tela de Atendimento)<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"231\" src=\"https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto1-2a2ddae0647f711f49a7ee210aa2e02b-1024x231.png\" alt=\"\" class=\"wp-image-129\" srcset=\"https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto1-2a2ddae0647f711f49a7ee210aa2e02b-1024x231.png 1024w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto1-2a2ddae0647f711f49a7ee210aa2e02b-300x68.png 300w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto1-2a2ddae0647f711f49a7ee210aa2e02b-766x173.png 766w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto1-2a2ddae0647f711f49a7ee210aa2e02b-1536x347.png 1536w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto1-2a2ddae0647f711f49a7ee210aa2e02b.png 1586w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Preencha os campos necess\u00e1rios para configurar a IA respons\u00e1vel pela melhoria dos textos.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Servi\u00e7o<\/strong>: selecione o provedor de Intelig\u00eancia Artificial que ser\u00e1 utilizado, como\u00a0<strong>OpenAI<\/strong>,\u00a0<strong>Gemini<\/strong>,\u00a0<strong>Groq<\/strong>\u00a0ou\u00a0<strong>DeepSeek<\/strong>.<\/li>\n\n\n\n<li><strong>Modelo<\/strong>: escolha o modelo de IA respons\u00e1vel por analisar e melhorar as mensagens digitadas pelo atendente.<\/li>\n\n\n\n<li><strong>API Key<\/strong>: informe a chave de API do provedor selecionado. Essa chave permite que o sistema se conecte \u00e0 IA para processar e melhorar os textos.<\/li>\n\n\n\n<li><strong>Prompt do assistente<\/strong>: defina as instru\u00e7\u00f5es que a IA deve seguir ao melhorar as mensagens.<br>Nesse campo, voc\u00ea pode orientar o tom da resposta, o estilo de escrita e o tipo de melhoria desejada, como deixar o texto mais profissional, claro, objetivo ou cordial.<\/li>\n\n\n\n<li><strong>M\u00e1x. Tokens<\/strong>: defina o limite m\u00e1ximo de tokens que a IA poder\u00e1 utilizar ao gerar a melhoria do texto.<br>Na pr\u00e1tica, esse campo ajuda a controlar o tamanho da resposta gerada pela IA.<\/li>\n\n\n\n<li><strong>Temperatura<\/strong>: define o n\u00edvel de criatividade da IA.<br>Valores mais baixos geram respostas mais diretas e previs\u00edveis. Valores mais altos permitem respostas mais variadas e criativas.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Etapa 2: Usar a IA na Tela de Atendimento<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Depois de configurar o assistente, o bot\u00e3o de melhoria de texto com IA ser\u00e1 habilitado na tela de atendimento.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"78\" src=\"https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto2-b64e8c23464ec911d4ede416b6651530-1024x78.png\" alt=\"\" class=\"wp-image-130\" srcset=\"https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto2-b64e8c23464ec911d4ede416b6651530-1024x78.png 1024w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto2-b64e8c23464ec911d4ede416b6651530-300x23.png 300w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto2-b64e8c23464ec911d4ede416b6651530-761x58.png 761w, https:\/\/techzap.com.br\/wp-content\/uploads\/2026\/08\/melhorar-texto2-b64e8c23464ec911d4ede416b6651530.png 1167w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Para utilizar:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Acesse a tela de\u00a0<strong>Atendimentos<\/strong>.<\/li>\n\n\n\n<li>Abra uma conversa.<\/li>\n\n\n\n<li>Digite a mensagem que deseja enviar ao cliente.<\/li>\n\n\n\n<li>Clique no \u00edcone de\u00a0<strong>melhorar texto com IA<\/strong>.<\/li>\n\n\n\n<li>Aguarde a IA analisar e aprimorar a sua mensagem.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Ap\u00f3s a melhoria, revise o texto antes de enviar ao cliente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Finaliza\u00e7\u00e3o<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pronto! Agora a funcionalidade de melhoria de texto com IA est\u00e1 configurada.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A partir de agora, os atendentes poder\u00e3o utilizar a IA para melhorar mensagens diretamente na tela de atendimento, deixando as respostas mais profissionais e bem estruturadas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">dica<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sempre revise a mensagem gerada pela IA antes de enviar, garantindo que ela esteja de acordo com o contexto do atendimento.<\/p>\n<\/div><div id=\"eckb-article-content-footer\" ><\/div>\n\t\t        <\/article><!-- \/#eckb-article-content -->     <div id=\"eckb-article-right-sidebar\" >\n\t\t\t<div class=\"eckb-article-toc  eckb-article-toc--bmode-between eckb-article-toc-reset \"\t\t\t\t\n\t\t\t\tdata-offset=\"130\"\n\t\t\t\tdata-min=\"2\"\n\t\t\t\tdata-max=\"6\"\n\t\t\t\tdata-speed=\"300\"\n\t\t\t\tdata-exclude_class=\"\"\n\t\t\t\t><div class=\"eckb-article-toc__title\">Sum\u00e1rio<\/div><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><!-- \/#eckb-article-body -->              <div id=\"eckb-article-footer\" ><\/div>\n\t\t<\/div><!-- \/#eckb-article-page-container-v2 -->\n\n\t\t<style id=\"eckb-article-styles\" type=\"text\/css\">@media only screen and (min-width:768px){#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-1,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-2,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-3,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-4,#eckb-article-page-container-v2 #eckb-article-body #eckb-article-content #eckb-article-content-header-v2 #eckb-article-content-header-row-5{flex-direction:row;}}#eckb-article-content-header-row-1{margin-bottom:8px;}#eckb-article-content-header-row-1 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-1 .eckb-article-content-header-row-right-group{align-items:center;}.eckb-article-content-toolbar-button-container{background-color:#ffffff;padding:10px 10px 10px 10px;margin:0px 0px 0px 0px;border-radius:0px;border-width:0px;border-color:#ffffff;border-style:solid;}.eckb-article-content-toolbar-button-container .eckb-toolbar-button-text{color:#40474f;font-size:15px;}.eckb-article-content-toolbar-button-container .eckb-toolbar-button-icon{color:#000000;font-size:20px;}.eckb-article-content-toolbar-button-container:hover{background-color:#ffffff;}.eckb-article-content-toolbar-button-container:hover .eckb-toolbar-button-text{color:#40474f;}.eckb-article-content-toolbar-button-container:hover .eckb-toolbar-button-icon{color:#000000;}#eckb-article-content-header-row-2{margin-bottom:0px;}#eckb-article-content-header-row-2 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-2 .eckb-article-content-header-row-right-group{align-items:flex-end;}#eckb-article-content-header-row-3{margin-bottom:32px;}#eckb-article-content-header-row-3 .eckb-article-content-header-row-left-group,#eckb-article-content-header-row-3 .eckb-article-content-header-row-right-group{align-items:flex-end;}#eckb-article-body .eckb-article-toc ul a.active{background-color:#40474f;color:#ffffff;}#eckb-article-body .eckb-article-toc ul a:hover{background-color:#e1ecf7;color:#000000;}#eckb-article-body .eckb-article-toc__inner{border-color:#40474f;font-size:14px !important;background-color:#fcfcfc;}#eckb-article-body .eckb-article-toc__inner a{color:#000000;font-size:14px !important;}#eckb-article-body .eckb-article-toc__title{color:#40474f;font-size:15px !important;}<\/style>   ","protected":false},"excerpt":{"rendered":"<p>Skip to main content Welcome to our Support Center Pesquisar Categorias Primeiros Passos 4 Operations and Logistics 2 Human Resources 2 Finance and Expenses 3 IT Support 2 Professional Development 3 &lt; All Topics Principal Primeiros Passos Melhorando Texto de Atendimento com IA Print Melhorando Texto de Atendimento com IA Posted23 de agosto de 2026 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"epkb_post_type_1_category":[40],"epkb_post_type_1_tag":[],"class_list":["post-128","epkb_post_type_1","type-epkb_post_type_1","status-publish","hentry","epkb_post_type_1_category-config-techzap"],"_links":{"self":[{"href":"https:\/\/techzap.com.br\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techzap.com.br\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1"}],"about":[{"href":"https:\/\/techzap.com.br\/index.php?rest_route=\/wp\/v2\/types\/epkb_post_type_1"}],"author":[{"embeddable":true,"href":"https:\/\/techzap.com.br\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techzap.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=128"}],"version-history":[{"count":1,"href":"https:\/\/techzap.com.br\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/128\/revisions"}],"predecessor-version":[{"id":131,"href":"https:\/\/techzap.com.br\/index.php?rest_route=\/wp\/v2\/epkb_post_type_1\/128\/revisions\/131"}],"wp:attachment":[{"href":"https:\/\/techzap.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=128"}],"wp:term":[{"taxonomy":"epkb_post_type_1_category","embeddable":true,"href":"https:\/\/techzap.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_category&post=128"},{"taxonomy":"epkb_post_type_1_tag","embeddable":true,"href":"https:\/\/techzap.com.br\/index.php?rest_route=%2Fwp%2Fv2%2Fepkb_post_type_1_tag&post=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}